Privacy Policy

SMS Privacy Policy - Explains how Caregiver collects, uses, stores, and protects information related to text messaging communications, including consent, opt-out rights, guardian communications, and privacy protections.

D & D CARE HOMES • UNIFIED CARE GROUP • ST. GILES LIVING CENTERS • DAYBREAK
CAREGIVER GA, LLC • CG OF TENNESSEE, LLC • CG-HHC, LLC • CG-DSA, LCC
ROYAL JOURNEYS • HAS, LLC • NEW CHOICES, INC

Caregiver SMS Privacy Policy

What information we collect about you
When you receive text messages from us, or when someone like a parent or guardian signs up on your behalf, we
collect a small set of basic information:
Your mobile phone number and name
Your role — whether you are a client receiving services, a parent or guardian, or an employee
A record of when and how you agreed to receive texts, and if or when you asked us to stop
Basic delivery information — whether messages were sent and received successfully

What we use your information for
We only use your contact information to run our services, never to sell you things you didn't ask for. Specifically, we
use it to:

Send you text messages you've agreed to receive
Coordinate appointments and services for individuals receiving care
Share scheduling and operational updates with employees
Keep a record of your communication preferences, including if you've opted out
Meet our legal obligations under federal and state law

Who sees your information
We do not sell or rent your phone number to anyone. The only situations where your information is shared are:
Text messaging vendors — the technology companies that deliver our texts on our behalf. They are bound by
confidentiality agreements and Business Associate Agreements (BAAs) that legally require them to protect your
information.

State or federal oversight agencies — when required by the laws that govern disability services programs.
Law enforcement or courts — only when legally required by a court order or law.

We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your health privacy (HIPAA)
We are committed to protecting your health information under federal law (HIPAA). Here is what that means in
practice:
Text messages will only cover scheduling, reminders, and general announcements — never clinical details
Any detailed care information is shared only through secure, HIPAA-compliant channels
Our text vendors are required to sign agreements, called Business Associate Agreements, that hold them to the
same privacy standards we follow
If there is ever a data breach that affects your health information, we will notify you as required by federal law

Your rights — what you can ask us to do
Depending on where you live, you have rights over your personal information. You can contact us at any time to
exercise these:
See your information — Ask us what personal data we hold about you
Correct errors — Ask us to fix inaccurate information
Delete your data — Ask us to delete your information, subject to any legal obligations we have to keep certain
records
Stop texts anytime — Reply STOP to any message or contact us directly. We will honor your request
immediately.

What to expect when you opt in
If you opt in to receive SMS messages from Caregiver, you can expect to receive SMS messages regarding customer support, service updates, and account-related notifications. Messaging frequency varies based on your interactions and support needs. Message and data rates may apply. Reply HELP for assistance or call (800) 299-5161. You may always reply STOP to opt out of receiving text messages. View our Privacy Policy.

How to opt out of texts
Reply STOP to any text message from us and you will be removed immediately. You can also email or call us using the
contact information below. We are required by federal law (TCPA) to honor opt-out requests promptly. Opt-out
records are kept indefinitely to make sure we respect your preference.

Parents, guardians, and legal representatives
If you are a parent, legal guardian, or Legally Authorized Representative (LAR) managing communications on behalf
of a client:
By signing up, you are confirming you have the legal authority to do so on that person's behalf
Please notify us promptly if your legal authority changes, for example if a guardianship order changes
We do not independently verify guardianship status — that responsibility rests with you

Protecting minors
We do not send text messages directly to anyone under 18. All SMS communications for minor clients are sent to and
managed by their parent or guardian. We will never send texts to a minor without parental or guardian consent.

How we store and protect your data

How long we keep records — We retain consent and message records for as long as required by law. Opt-out
records, meaning your request to stop texts, are kept permanently to make sure we always honor your preference.
Security — We use administrative, technical, and physical safeguards to protect your information. No system is
perfect, but we take your privacy seriously and continuously work to keep your data safe.
Multiple states — We operate in more than one state. If your state provides additional privacy rights beyond what
is described here, we will honor those rights. Contact us to ask about your specific state.

If this policy changes
We may update this policy from time to time to reflect changes in our program or the law. When we do, we will
update the Last Updated date and version number at the top of this page. Continuing to receive our texts after a
change is posted means you accept the updated policy. If you have questions about any changes, please contact us.