TX Residential Support Staff-Beaumont (EVGN)

Position Summary
The Residential Support Staff Member is responsible for providing residential support services for the Home and Community-Based Service (HCS) and ICF-IDD program participants. The delivery of required Medicaid Waiver Home and Community-Based Services shall comply with the Evidentiary Certification Principles.
Essential Duties and Responsibilities
The Residential Support Staff Member may be assigned other duties and responsibilities as directed by the Residential Manager.
• Directs personal assistance with daily living activities such as grooming, eating, bathing, dressing, and personal hygiene;
• Assists with meal planning and preparation and housekeeping;
• Assists with ambulation and mobility as needed;
• Secures and provides transportation;
• Reinforces counseling and therapy activities;
• Assists with medications and the performance of RN delegated tasks;
• Supervises and assures of individuals’ health, safety, and security;
• Facilitates inclusion in community activities, use of natural supports, social interaction, participation in leisure activities, and development of socially valued behavior.
• Maintains regular attendance and timeliness in duties.
• Maintains good work and personal ethics in dealing with co-workers and resident consumers.
• Does not engage in activities other than official business during work hours;
• Presents a neat, clean appearance; dressed appropriately for the job. Practices personal hygiene.
• Adheres to Attendance Policy – Works when scheduled, beginning and ending work as expected; calls in according to policy; observes policies on break and lunch periods; uses work time appropriately, records all hours worked as instructed
• Reports incidents/injuries in a timely manner.
• Perform all other duties as assigned by management.
• Cooperates in internal/external investigations.
• Maintains confidentiality of company and consumer information.
Individual Plan Development and Implementation
• Participates and assists in the development of the Personal Development Plan (PDP) for the individuals served.
1. Ensures PDP is implemented as it relates to residential services.
2. Reports to the Interdisciplinary Team (IDT) any problems, proposed program changes, behavior of individuals served, concerns, training needs, medical concerns, dietary issues, etc.
3. Ensures documentation of behaviors, incidents and injuries, program data collection, medication data, and progress notes are completed accurately and in a timely manner.
• Safety – Reports incidents and/or injuries and existing dangerous conditions and observes safety practices regarding individual’s needs to ensure all individuals live free from abuse in a healthful, comfortable and safe environment. Follows all safety guidelines, policies and procedures including the use of specific lifting/positioning techniques based on each individual’s needs, as defined in the Team Member Handbook, Daybreak’s Policies and Procedures and the Injury Prevention Program.
• Training – Team Member shall comply with training requirements as determined by the Home Manager and shall participate in ongoing training to maintain and develop skills.
• Teamwork – Encourages and facilitates cooperation, trust, and group identity, fosters commitment and team spirit; works cooperatively with others to achieve goals.
1. Communicates accurate information to others in a professional and courteous manner; conveys a willingness to assist.
2. Is considerate of others; works cooperatively with others; provides constructive feedback without undue criticism of others; displays appreciation of differences in approaches, personalities, cultural norms and viewpoints of others.
3. Demonstrates concern for treating people fairly and equitably.
4. Accepts responsibility for own mistakes and takes action to prevent similar occurrences; works to resolve conflicts and to identify solutions in which all parties benefit.
5. Identifies team goals and ways to work with others to accomplish those goals; works to keep group conflicts productive and focused on results.
• Customer Service – Works and communicates with the general public, customers, and other Team Members to provide information and quality services targeted to meet customer’s expectations.
1. Treats everyone with respect, courtesy and tact; listens to others and interacts with others on a personable level while maintaining a business-like relationship.
2. Communicates with others to obtain necessary information to determine or address specific needs; tactfully explains if a service cannot be provided.
3. Offers options, as appropriate, so that consumers can decide what they want to do; demonstrates fairness and good judgment when seeking possible exceptions or in “going the extra mile” to meet consumer’s expectations.
4. Responds to consumers in the manner and time frame promised; demonstrates understanding of and concern for the consumer’s situation and perspective.
5. Provides clear, accurate information; explains procedures; provides supplemental information; anticipates problems and questions; asks for feedback or suggestions on procedures or services.
Organizational Commitment – Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; is trustworthy and demonstrates responsible behavior.
1. Displays a strong desire to learn and assume responsibility; seeks out and accepts increased responsibility; displays a “can do” approach to work.
2. Shows persistence when obstacles arise; seeks alternative solutions; shows initiative by doing what is necessary with or without instruction and within the guidelines of set policies and procedures.
3. Works within the system in a resourceful manner to accomplish reasonable work goals; is flexible about process changes and willing to adapt to and accommodate new methods and procedures.
4. Accepts direction and feedback from supervisors and follows through appropriately.
Education and/or Experience
• High School Diploma or GED
Knowledge and Skills
• Successfully complete a written competency based assessment tool demonstrating the ability to document service delivery and observations of the individual served; and, At least three personal references that provide evidence of the ability to provide a safe, healthy environment for the individuals served.
• Clear background check including criminal history;
• Valid Texas driver’s license;
• Driving record that meets minimum standards, allowing for insurance coverage under the company’s insurance;
• Able to read, write, speak, and communicate effectively in English.
Physical Requirements
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties of this job are performing the following:
  • Sitting is 20% of work time;
  • Standing 50% of work time;
  • Walking is 70% of work time;
  • Bending, pushing, pulling, stooping, reaching, and kneeling is 60% of work time;
  • Grasping and finger/hand manipulation is 40% of work time;
  • Ability to lift up to 50 pounds;
  • Ability to operate computer, facsimile, copier, shredder and calculator.
• Safety hazards may exist if equipment is not used properly, if proper techniques/equipment is not used when lifting, if vehicles are not operated safely, or if proper behavior intervention techniques are not utilized.
• Works when scheduled begins and ends work as expected; calls in according to policy when arriving late for work or when absent, observes policies on break and lunch periods; uses work time appropriately.
• A home setting, varying degrees of background noise, standard home ventilation and lighting, occasional temperature fluctuations are found in the work environment.
• In a vehicle, subject to outside temperature changes and weather.
• Facilities are smoke-free; smoking areas are designated.


Assisting those we serve to enjoy productive, dignified, and fulfilling lives.