Provides assistance to the Residential Manager/Area Director/Support Manager by assisting in quality assurance, compliance with all program principles, ensuring a safe and healthy environment for individuals, and management of staff and day-to-day operations of assigned home(s).
Essential Duties and Responsibilities include the following:
- Ensures the delivery of residential services by Residential Support Staff Team Members.
- Ensures the health and safety of individuals served and Residential Support Staff Team Members.
- Ensures Residential Support Staff Team Members are trained in individual treatment and training plans.
- Coordinates transportation services for Individuals when needed.
- Oversees the maintenance of assigned homes and vehicles including requesting services needed by completing maintenance request forms.
- Provides assistance with medications and performs tasks delegated by a Registered Nurse.
- Coordinates with the Nurse to ensure individual’s medical needs are met and Team Member training is current.
- Ensures programmatic needs of individuals are met by observation of direct care staff and daily review of programmatic documentation. Responsible for ensuring direct care staff follow PDPs as written and provide coaching and counseling when needed. Reports concerns with programs to Support Manager. These concerns may include scheduling issues and the inability of staff to appropriately follow strategies.
- Orders medications for individuals ensure that groceries and cleaning supplies are well stocked and notify Support Managers of need/changes for incontinence supplies.
- Oversees house paperwork including service delivery logs, data collection sheets, vehicle maintenance logs, timesheets, Wal-Mart receipts, etc., and ensures timely submission of all paperwork.
- Reviews OJT reports and MARS.
- Provides on-the-job training for new Team Members.
- All other duties as assigned by supervisor.
- Supervises Residential Support Staff Team Members in Group Homes.
- Ensures that home is fully staffed, fills in when vacancies occur if unable to find the staff to work shift.
- Completes monthly monitoring of Residential Support Team Members competency of required programming and medical needs for each of the individuals residing in the home.
- Ensures adequate staff coverage at all times for all shifts.
- Good communication skills.
- Knowledge of the HCS and/or ICF-IID programs.
- Ability to handle multiple tasks efficiently and effectively.
- Ability to perform all functions as stated in the Residential Support Staff job description.
- Ability to operate various computer systems, including, but not limited to, Microsoft Office Suite, email, Ultipro, and TMP.
Education and/or Experience:
- Minimum of 2 years working with individuals with developmental disabilities.
- Valid Texas Driver’s license, good driving record, and valid insurance on any personal vehicle.
- High School Diploma or GED
Ability to read and comprehend instructions, manuals, policies, and other company documents. Exhibit exceptional oral communication skills for phone and customer service.
Understands basic concepts of addition, subtraction, multiplication, and division.
Ability to apply common sense understanding to carry out detailed written or oral communications or instructions.
Physical demands and work environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Duties of this job are performing the following:
- Sitting is 20% of work time;
- Standing 50% of work time;
- Walking is 70% of work time;
- Bending, pushing, pulling, stooping, reaching, and kneeling is 60% of work time;
- Grasping and finger/hand manipulation is 40% of work time;
- Ability to lift up to 50 pounds;
- Ability to operate computer, facsimile, copier, shredder, and calculator.
- Safety hazards may exist if the equipment is not used properly if proper techniques/equipment is not used when lifting, if vehicles are not operated safely, or if proper behavior intervention techniques are not utilized.
- Works when scheduled begins and ends work as expected; calls in according to the policy when arriving late for work or when absent, observes policies on break and lunch periods; uses work time appropriately.
- In a home setting, varying degrees of background noise, standard home ventilation, and lighting, occasional temperature fluctuations are found in the work environment.