Quality Compliance Coordinator

Position Summary

The Quality Compliance Coordinator works closely and in conjunction with the Director of Quality Compliance, the Quality Assurance team, Risk Management and Human Resources to assist all area offices in maintaining quality service delivery.

Essential Duties and Responsibilities

  • Participates in the development and implementation of quality improvement programs
  • Performs quarterly site audits as a component of the Tennessee Internal Compliance Program.
  • Tracks and monitors program manager site monitoring reports
  • Assists area offices in preparing for certification, licensure, and special surveys
  • Assists area offices in plan of correction implementation and verification
  • Assists area offices outside of Franklin County in preparing for RN Quality Assessment Reviews and plan of improvement implementation
  • Provides technical assistance and training to area office team members,
  • Works under the direction of the Director of Quality Assurance to follow up on complaints.
  • Oversees the maintenance of guardian/legal representative information in Advisor
  • Oversees the maintenance of all temporary and permanent client discharges in Advisor
  • Tracks and monitors all major unusual incidents, including prevention plan implementation
  • Conducts monthly trends and patterns analyses for all county unusual incident logs
  • Facilitates the creation of professional development learning objectives, curriculum materials, and agendas for management staff
  • Coordinates professional development schedules and instructor assignments
  • Produces live-stream training events and maintains the bank of training videos
  • Develops and maintains the program manager and home coordinator manuals
  • Track and monitor staff training hours in Advisor
  • Oversee individual support plan training of direct-support staff
  • Oversees person-centered care, trauma-informed care, and behavior support training and program implementation
  • Implements social marketing campaigns as a component of change management
  • Maintains a working knowledge of Tennessee laws and regulations
  • Assists to maintain the Tennessee Training Calendar
  • Provides training as needed/requested to local area offices
  • Works in conjunction with Director of Quality Assurance to gather information.
  • Prepares monthly reports for the corporate office
  • Participates in monthly QA team meetings
  • Participates in quarterly QA collaborative meetings
  • Records and publishes QA meeting minutes
  • Partners with operations to publish a monthly newsletter
  • Provides input and serves on committees as necessary in relation to the development and the implementation of policies and procedures
  • Attends training deemed necessary for improving knowledge in the field of developmental disabilities
  • Available during normal business hours of 8am–5 pm, Monday-Friday, and as needed during non-regular work hours.
  • Perform all other duties as assigned by management.
Education and/or Experience
  • B.A. from an accredited university in Business with minimum 1-3 years’ experience in office management, or MBA with a Business Leadership, Human Resources, Finance or Accounting specialization.
  • Prefer a minimum of 5 years management experience preferably in a multi-site environment. 
Knowledge and Skills
  • Prefer previous exposure to IDD environment as a manager over multi-sites location.
  • Requires extensive mental activities including the ability to: use educated and intuitive judgment, advise, counsel, influence, debate, negotiate, organize, plan and synthesize concepts.
  • Ability to work in a demanding environment.
  • Must be able to make wise decisions under stressful circumstances.
  • Requires exceptional coaching and mentoring skills to improve employee development.
  • Must be proficient in Microsoft Office including Word and Excel. Equipment skills required: PC, calculator, copier, fax machine, scanner.
Physical Requirements

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Duties of this job are performing the following: 

  • Sitting is 50% of work time;
  • Standing, and walking is 30% of work time;
  • Bending, pushing, pulling, stooping, reaching, and kneeling is 30% of work time;
  • Grasping and finger/hand manipulation is 50% of work time;
  • Ability to lift up to 50 pounds;
  • Ability to operate computer, facsimile, copier, shredder and calculator.
An office setting, varying degrees of background noise, standard office lighting and ventilation, occasional temperature fluctuations are found in the work environment. 

Normal business hours with flexibility to work overtime or non-standard hours as required by special projects.




Assisting those we serve to enjoy productive, dignified, and fulfilling lives.