Quality Assurance Manager

Position Summary


The Quality Assurance Manager works closely and in conjunction with the Regional Director of Quality Assurance, the Quality Assurance team, Compliance, Risk Management and Human Resources to assist all area offices in maintaining quality service delivery. Candidates must be able to office at one of the following locations: Waco, Belton, Bryan, New Braunfels or San Antonio. 


Essential Duties and Responsibilities


Essential Duties and Responsibilities


• Participates in the development and implementation of quality improvement programs
• Performs quarterly site audits as a component of the Texas Internal Compliance Program.
• Assists area offices in preparing for certification, licensure, and special surveys 
• Assists area offices in plan of correction implementation and verification
• Provides technical assistance and training to area office team members, 
• Works under the direction of the Regional Director of Quality Assurance to follow up on complaints.
• Tracks and monitors all IBAMs created in TMP including prevention plan implementation 
• Conducts continuous tracking of critical incident/IBAM trends and patterns analyses for all Areas.
• Conducts continuous chart auditing
• Facilitates the creation of professional development learning objectives, curriculum materials, and agendas for management staff
• Coordinates professional development schedules and instructor assignments
• Attends all webinars produced by HHSC as advised by direct supervisor.
• Track and monitor staff training
 Oversees person-centered care, trauma-informed care, and program implementation
• Maintains a working knowledge of Texas laws and regulations, as outlined in the Texas Administrative Code 
• Provides training as needed/requested to local area offices
• Works in conjunction with Regional Director of Quality Assurance to gather information.
• Prepares monthly, quarterly, and annual reports as required
• Participates in monthly QA team meetings
• Participates in quarterly QAC meetings
• Records and publishes QA meeting minutes
• Provides input and serves on committees as necessary in relation to the development and the implementation of policies and procedures
• Attends training deemed necessary for improving knowledge in the field of developmental disabilities
• Available during normal business hours of 8am–5 pm, Monday-Friday, and as needed during non-regular work hours.
• Perform all other duties as assigned by management. 




Preferred Education and/or Experience

• B.A. from an accredited university in Business with minimum 1-3 years’ experience in office management, or MBA with a Business Leadership, Human Resources, Finance or Accounting specialization.
• Prefer a minimum of 5 years quality assurance experience preferably in a multi-site environment. 


Knowledge and Skills


• Prefer previous exposure to IDD environment as a manager over multi-sites location
 Prefer previous exposure to IDD environment as a manager over multi-sites location.
• Requires extensive mental activities including the ability to: use educated and intuitive judgment, advise, counsel, influence, debate, negotiate, organize, plan and synthesize concepts, execute critical thinking skills and must be detail oriented.
• Ability to work in a demanding environment. 
• Must be able to maintain composure under stressful circumstances. 
• Requires exceptional coaching and mentoring skills to improve employee development. 
• Must be proficient in Microsoft Office including Word and Excel, Power Point, and willing to learn to operate on multiple digital platforms as utilized by Caregiver.  



Physical Requirements


The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  


Duties of this job are performing the following:  

• Sitting is 50% of work time; 
• Standing, and walking is 30% of work time;
• Bending, pushing, pulling, stooping, reaching, and kneeling is 30% of work time;
• Grasping and finger/hand manipulation is 50% of work time;
• Ability to lift up to 50 pounds;
• Ability to operate computer, facsimile, copier, shredder and calculator.
• Ability to operate computer, facsimile, copier, shredder and calculator.


An office setting, varying degrees of background noise, standard office lighting and ventilation, occasional temperature fluctuations are found in the work environment.  


Normal business hours with flexibility as required during weekends and non business hours or non-standard hours as required by special projects. 



Assisting those we serve to enjoy productive, dignified, and fulfilling lives.