Program Manager

Position Description
Job Title:
Residential Manager
Job Code:
Cost Center:
Reports To:
Program Coordinator
FLSA Status:
Prepared Date:
Job Family:
Position Summary
Under the general supervision of the Program Coordinator, the Residential Manager is responsible for providing social services involving coordination and delivery of services for intellectually or developmentally disabled adults in a  residential setting. The Residential Manager plans, organizes, directs, coordinates and controls the social services provided by direct care staff. The Residential Manager works to enhance the attainment of individual personnel and CG-HHC objectives while maintaining required standards of the various regulatory agencies.
Essential Duties and Responsibilities
Essential Duties & Responsibilities include the following:
  • Overall home management;
  • Responsible for on-call outside of business hours ;
  • Responsible for ensuring service  documentation completion by the team;
  • Supervise DSP’s;
  • Ensure implementation of service plan;
  • On-boards new  DSP’sand completes all training;
  • Prepares and delivers employee corrective action in consultation with Program Coordinator and Human Resources;
  • Assists with New Consumer process;
  • Behavior Support Plans Management;
  • Completion of Employee Status Change Forms in consultation with Program Coordinator;
  • Creating positive work environment that fosters open communication, person-centered care, and positive employee relations;
  • Lead with professionalism and internal customer service;
  • Liaison with families);
  • Communicates vacancies and staffing needs to the Program Coordinator;
  • Participates in candidate interviews;
  • Ensure individual receives all health care services and attends appointments as needed (attends critical appts as directed);
  • In conjunction with the Program Coordinator attend all special team and ISP meetings;
  • Ensures compliance of end of month and end of week paperwork;
  • Plan of Correction compliance in conjunction with Program Coordinator;
  • Ensure House meetings are held and attend as needed;
  • Consumer personal funds oversight;
  • Monitor for training compliance;
  • Ensure compliance of medication administration ;
  • Assure regulatory compliance
  • Stewardship of Medicaid dollars through labor management;
  • Responsible for direct care as needed to maintain compliance;
  • Other duties as assigned.
Education and/or Experience
  • High School Diploma or GED
  • Bachelor’s degree in psychology, social work, nursing or related human services area and/or minimum of one year of work experience in developmental disabilities.
  • Ability to communicate effectively; orally and in writing.
  • Must be twenty-one (21) years of age.
  • Ability to use common word-processing, spreadsheet and communications software programs within a Windows environment.
  • Satisfactory completion of a criminal background check as required by federal and/or state laws and any other post-offer, pre-employment screenings as mandated by a governing agency or Company.
  • Valid Ohio driver’s license, a good driving record and current automobile liability insurance are required. 
  • Ability to perform Cardiovascular Pulmonary Resuscitation (CPR)
Physical Requirements
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Duties of this job are performing the following: 
  • Sitting is 50% of work time;
  • Standing, and walking is 30% of work time;
  • Bending, pushing, pulling, stooping, reaching, and kneeling is 30% of work time;
  • Grasping and finger/hand manipulation is 50% of work time;
  • Ability to lift up to 50 pounds;
  • Ability to operate computer, facsimile, copier, shredder and calculator.
A home setting, varying degrees of background noise, standard lighting and ventilation, occasional temperature fluctuations are found in the work environment. Each home site is different as it is maintained by the individual.
Normal business hours with flexibility to work overtime or non-standard hours as required by special projects/requests.
Direct Reports
  • Direct-Support Professionals
  • Travel will be up to but not limited to 15% of the time.


Assisting those we serve to enjoy productive, dignified, and fulfilling lives.