Program Manager OH

Position Summary

The Program Manager is responsible for providing social services involving coordination and delivery of services for intellectually or developmentally disabled adults in a supported living environment. The PM plans, organizes, directs, coordinates and controls the social services provided by personnel. The PM works to enhance the attainment of individual personnel and CG-HHC objectives while maintaining required standards of the various regulatory agencies.

Essential Functions and Responsibilities

  • Responsible for ensuring that social services are provided in accordance with the standards established by various local, state and federal regulatory organizations, including carrying a personal caseload of service recipients;
  • Responsible for administration of personnel, including Direct Support Professionals, Home Coordinators, and family-based providers;
  • Determines appropriate numbers of staff and implementing policies and procedures needed to maintain staff;
  • Administering personnel policies, scheduling employees to minimize overtime hours, and identifying training needs and assuring that all staff meet competency requirements;
  • Providing initial and recurrent training to family-based providers in accordance with federal, state and agency requirements;
  • Evaluates the performance of Home Coordinators and Direct Support Professionals.
  • Responsible for supervising the quality control program, visiting supported living homes and family-based providers to monitor effectiveness and compliance, conduct service recipient follow-up on medical issues, assessment recommendations, and Individual Support Plan implementation;
  • Assists in crisis situations to prevent escalation;
  • Responsible for preventing client abuse by adhering to all policies and procedures, attending periodic training, reporting suspicious and inappropriate behavior, and following mandatory abuse reporting requirements and ensure clients are properly signed in and out and that only authorized adults are allowed on site;
  • Provides monthly oversight of individuals’ finances, including reconciliation of deposits and debits. Reports any signs of misappropriation, exploitation or financial impropriety regarding individual funds to the County Board through Unusual Incident (UI) reports;
  • Other duties as assigned
Qualifications and Education
  • Bachelor’s degree in human services, social work or other related field or will accept equivalent, verifiable, successful work experience
  • Must have a minimum of 5 years management experience preferably in a multi-site environment
  • Prefer exposure to developmental disabilities environment
Licenses, Certification, and Registrations
  • Valid Ohio Driver’s License
  • Valid Automobile Insurance
  • Qualified Intellectual Disability Professional
  • CPR and First Aid


Assisting those we serve to enjoy productive, dignified, and fulfilling lives.