Licensed Social Worker/Program Coordinator

StepUp, A Caregiver Company, is looking for passionate and enthusiastic licensed social workers to coordinate residential service programs for our clients in Franklin County.  We seek to lift the lives of those in the I&DD community with care and compassion, and need your talent and skills to meet that mission!
Position Description
Job Title: Program Manager Job Code: JOB00011
Department: Group Homes Cost Center:
OH Office 6797 N High St.
Location: Corporate Office Grade: 3
Reports To: Area Director FLSA Status: Exempt
Date: 03/2020 Job Family:
Position Summary
The Program Manager is responsible for providing social services involving coordination and delivery
of services for intellectually or developmentally disabled adults in a supported living environment. The
PM plans, organizes, directs, coordinates and controls the social
services provided by personnel. The PM works to enhance the attainment of individual personnel and
CG-HHC objectives while maintaining required standards of the various regulatory agencies.
Essential Duties and Responsibilities
Essential Duties and Responsibilities
• Responsible for ensuring that social services are provided in accordance with the standards
established by various local, state and federal regulatory organizations, including carrying a
personal caseload of service recipients;
• Responsible for administration of personnel, including Direct Support Professionals, Home
Coordinators, and family-based providers;
• Determines appropriate numbers of staff and implementing policies and procedures needed to
maintain staff;
• Administering personnel policies, scheduling employees to minimize overtime hours, and
identifying training needs and assuring that all staff meet competency requirements;
• Providing initial and recurrent training to family-based providers in accordance with federal,
state and agency requirements;
• Evaluates the performance of Home Coordinators and Direct Support Professionals.
• Responsible for supervising the quality control program, visiting supported living homes and
family-based providers to monitor effectiveness and compliance, conduct service recipient
follow-up on medical issues, assessment recommendations, and Individual Support Plan
• Assists in crisis situations to prevent escalation;
• Responsible for preventing client abuse by adhering to all policies and procedures, attending
periodic training, reporting suspicious and inappropriate behavior, and following mandatory
abuse reporting requirements and ensure clients are properly signed in and out and that only
authorized adults are allowed on site;
• Provides monthly oversight of individuals’ finances, including reconciliation of deposits and
debits. Reports any signs of misappropriation, exploitation or financial impropriety regarding
individual funds to the County Board through Unusual Incident (UI) reports;
• Other duties as assigned.
• Bachelor’s degree in human services, social work or other related field or will accept
equivalent, verifiable, successful work experience;
• Prefer exposure to developmental disabilities environment.
Licenses, Certification, and Registrations
• Valid Ohio Driver’s License;
• Valid Automobile Insurance;
• CPR and First Aid
Knowledge and Skills
• Requires extensive mental activities including the ability to: use educated and intuitive
judgment, advise, counsel, influence, debate, negotiate, organize, plan and synthesize concepts.
• Ability to work in a demanding environment.
• Must be able to make wise decisions under stressful circumstances.
• Requires exceptional coaching and mentoring skills to improve employee development.
• Must be proficient in Microsoft Office including Word and Excel. Equipment skills required:
Using a PC, calculator, copier, fax machine, scanner.
Physical Requirements
The physical demands and work environment characteristics described here are representative of those
that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Duties of this job are performing the following:
• Sitting is 50% of work time;
• Standing, and walking is 30% of work time;
• Bending, pushing, pulling, stooping, reaching, and kneeling is 30% of work time;
• Grasping and finger/hand manipulation is 50% of work time;
• Ability to lift up to 50 pounds;
• Ability to operate computer, facsimile, copier, shredder and calculator.
An office setting, varying degrees of background noise, standard office lighting and ventilation,
occasional temperature fluctuations are found in the work environment.
Normal business hours with flexibility to work overtime or non-standard hours as required by special
Direct Reports
Residential Managers
• Travel will be up to, but not limited to, 50% of the time.



Assisting those we serve to enjoy productive, dignified, and fulfilling lives.