Case Manager

Position Summary

The Case Manager is primarily responsible for the development, monitoring, and implementation of the Individual Support Plan (ISP). Provides ongoing case management to assure services and supports are coordinated.

Essential Functions and  Responsibilities

  • Develops for each consumer, an individual support plan (ISP) and monitors its implementation
  • Revises ISP’s as needed to ensure that consumers’ health, safety and programming needs are met in a timely and effective fashion
  • Implement programming revisions as indicated per the IST’s recommendations
  • In group home settings, functions as the facilitator for each individual’s person-centered planning process. In waiver settings works cooperatively with the case manager through the person-centered planning process
  • Conducts programming reviews as outlined in the consumer’s ISP and in accordance with company policies and procedures to include review, analysis and electronic filing of program documentation. Communicates significant observations and recommendations to the IST as appropriate
  • Routine interviews with individuals on case load to include checks for any abuse, neglect or exploitation
  • Maintain regular contact with outside vendors and families. Establishes and maintains a communication system with day program providers to assure that individuals vocational needs are met, and service conditions are up to standards
  • Any grievances are addressed in a timely manner and reported to the Area Director
  • Timely reporting and follow up of incidents requiring regulatory agency incident reports
  • Participate in area on call rotation as assigned by Area Director to address critical consumer and staffing issues are handled in a timely and effective fashion
  • When no other staffing options are available, provides direct care for program sites
  • Act as the lead member of the IST, attends meetings at least semi- annually and on an as needed basis
  • Complete reviews of goals preformed in accordance with the ISP and enter into the electronic chart for all assigned homes
  • Create new ISP within first 30 days for all new admissions to group homes sites
  • Enter all goals into electronic system within 30 days for all new admissions
  • Maintains oversight of Behavior Support Plans and their correct implementation in the homes
  • Bring issues to the team as they arise.
  • Management of consumer electronic charts and oversight for compliance
  • Professional presence in assigned homes
  • Management of Survey process for all assigned homes and covering when needed for other homes.
  • Create Plans of Correction in conjunction with QA and implement in the homes and monitor for compliance
  • Sit on the Human Rights Committee (HRC) as assigned, prepare HRC related items as approvals are needed.
  • Completion of all assigned investigations within guidelines exercising independent judgment of the facts.
  • Assist with the admission and discharge process for individuals.
  • Other duties as assigned
Education and Qualifications
  • Bachelor’s Degree or higher education required
  • Qualified Intellectual Disability Professional
  • Ability to communicate effectively; orally and in writing
  • Demonstrates ability to perform mathematical calculations and to quickly and accurately perform basic financial and accounting skills such as balancing a checkbook and interpreting a bank statement
  • Demonstrates above-average leadership and organizational skills
  • Satisfactory completion of a criminal background check as required by federal and/or state laws and any other post-offer, pre-employment screenings as mandated by a governing agency or CG-DSA LLC
  • Valid Indiana driver’s license, a good driving record and a current automobile liability insurance policy are required


Assisting those we serve to enjoy productive, dignified, and fulfilling lives.