Caregiver, Inc. Announces Acquisitions of Four More Companies

 

For Immediate Release

March 19, 2020

 

Caregiver Inc. Announces Acquisitions of Four More Companies

Rapid Growth Expands Quality Services in Indiana, Ohio, Tennessee

 

(FORT WORTH, Texas) — Caregiver Inc., a leading provider of long-term care services and supports to people with intellectual and developmental disabilities, announced today it has acquired four companies, setting an unprecedented pace for continued rapid growth and expanding services in Indiana, Ohio and Tennessee. In February, Caregiver completed acquisition of Mosaic operations in Texas.  With these recent acquisitions, Caregiver has acquired 15 companies since 2015.

 

“Caregiver is filling a strong need for change in the way care is delivered in a lower-cost environment that ensures people are getting the quality services they need to feel independent and live their lives,” said Mark Lashley, chief executive officer, Caregiver.  “Caregiver’s strategy, vision, structure and values are allowing us to continue to do that successfully and change the industry.”

 

Fort Worth-based Caregiver closed on the latest acquisition on March 13 — Indiana-based Houston Group Homes. The company operates in Boone and Montgomery counties serving approximately 40 individuals in intermediate care group homes. Houston Group Homes employs about 40 full-time workers.

 

In Columbus, Ohio, Caregiver has purchased Cori Care and Absolute Care, expanding the company’s operations to six leading brands in the state. Cori Care provides care to more than 100 individuals in community residential settings with approximately 220 employees. Cori Care also provides day rehab services, marking Caregiver’s entry into this service in Columbus, which it intends to expand across Franklin County. The sale was completed in December 2019. Absolute Care provides care to about 50 individuals in the Columbus area, also in residential settings with about 130 employees. The sale was completed in October 2019.

 

In eastern Tennessee, Caregiver has acquired Personal Care Choices, which provides in-home care, community-based day services, personal assistance, and personal care to approximately 40 individuals in Maryville and Cleveland with about 40 employees. The acquisition, which closed in December 2019, allows Caregiver to expand into a new service line in the state.

 

“Strategically, we’ve found likeminded high-quality service providers who were looking for the right partner to take their business to the next level,” said Gary Nettis Jr., chief development officer, Caregiver. “We’re excited to round out our portfolio offerings and continue to provide with compassion and respect the best services possible to vulnerable populations.”

About Caregiver Inc.

At Caregiver, we are guided by a mission to enable people with intellectual and developmental disabilities to lead their unique lives with dignity, independence, and inclusion. Respect for an individual’s abilities is the foundation of our work. We provide intermediate, home and community care services in innovative and loving environments to thousands of individuals through our affiliates in Texas, Tennessee, Indiana, and Ohio. They include Unified Care GroupSouthern ConceptsRiver GardensDaybreak Community Services Inc., St. Giles Living CentersDSA of IndianaHHC of Ohio, and Omni Support Services of Tennessee. Learn more about Caregiver at www.cg-idd.com or call (800) 299-5161.

Reporters may contact Leigh Strope, lstrope@bradfordpr.com or (202) 607-9876.

Caregiver Inc COVID 19 (Coronavirus) Preparedness

Here at Caregiver, delivering great care, service, and quality means doing everything we can to keep our individuals served happy, healthy, and thriving. Cases of COVID 19 have been confirmed in the United States. Caregiver Inc is prepared to handle possible infections in our individuals served and with our employees.

Key highlights:

  • We have no reported cases inside Caregiver at this time, including employees and individuals served.
  • We are closely monitoring information from the Centers for Disease Control, the World Health Organization, our state agencies, and elsewhere.
  • The COVID 19 virus is not currently widespread in any of our communities.  Should that happen, it is important to understand that this virus is no worse than a cold for most people yet it is very contagious. Elderly and medically fragile individuals are at higher risk.
  • Individual communities may have specific guidelines or directives.  Should the need arise, we will work with local operations leaders.
  • Employee main focus is on cleanliness.  Wash hands often and thoroughly for at least 20 seconds with soap and water. Avoid touching the face with unwashed hands, avoid close contact with sick people, stay home if you are sick, cover the cough/sneeze with a tissue then throw the tissue in the trash, and disinfect frequently touched objects using a cleaning spray or wipe.
  • We will implement standard infection control around individuals seeking medical care for symptoms associated with COVID 19, namely sudden onset cough, fever, and shortness of breath.
  • We will collaborate with local health departments should the need arise to handle a suspected case.

 

We appreciate all that is being done to keep our individuals happy, healthy, and thriving.

 

 

Beth Landry

Chief Operating Officer

Caregiver, Inc. www.cg-idd.com

Email:  beth.landry@cg-idd.com

4800 Overton Plaza, Suite 440

Fort Worth, Texas  76109

Caregiver, Inc. Raises the Bar, Continually Measures Service Delivery, Immediately Resolves Concerns

(Fort Worth, Texas) – In caring for individuals with intellectual and developmental disabilities (IDD), states across the country require that service companies annually survey their clients and guardians. Historically, IDD providers mailed a paper-based survey each year with little hopes of receiving a response. Issues and concerns would go unchecked, minor annoyances would compound, and satisfaction went unmeasured. To Fort Worth-based Caregiver, Inc., this was not good enough for the individuals they served. How could they do better and ensure their care was meeting their individuals’ needs? The answer: real-time surveying and Net Promoter Score®.

In 2018, the Caregiver executive team determined that it was time to raise the bar on measuring their quality of service. The company engaged Cleveland-based Direct Opinions to develop a call-based surveying, alert, and measurement strategy for gauging their performance and the satisfaction of their individuals’ guardians.

“While the rules state that we have to attempt to survey once annually, we wanted to look at ways we can improve our services and our communications with guardians, solicit feedback about what’s important to them, and serve our individuals the best we can,” said Alex Sturges, Vice President of Operations Strategy. “We ultimately want to be better providers and respond to any issues in real time; we invested in our survey program to help us to do just that.”

With their new program, Caregiver surveys their individuals’ guardians in Texas and Tennessee, and the company has plans to expand the program to their other states, such as Ohio and Indiana. For now, the company receives an average of approximately 70 responses per month on 200 calls for a 35% response rate, which is about double their historical response rate. The company receives an average of four Concern Alerts – an issue that needs to be handled quickly – per month, which are all addressed within a few days.

“The transition from paper-based surveys to call-based and Net Promoter Scoring is transformative,” said Mr. Sturges. “We can see trends, how different geographic areas compare to others, listen to call recordings if needed, and more. There’s tremendous value for us to have this level of insight, and, more importantly, our guardians feel like they are truly heard.”

How It Works

Instead of an annual paper-based, mailed survey, Caregiver now employs Direct Opinions to call their Texas and Tennessee individuals’ guardians a minimum of two to three times per year, and they will continue attempting to connect with them unless specified otherwise. Caregiver and Direct Opinions co-wrote the call script to ensure quality data is collected. The guardian is surveyed on their experience with Caregiver and its companies, and they are asked the Net Promoter Score® (NPS®) customer experience question: “how likely is it that you would recommend Caregiver to a friend or colleague?” Respondents give a rating between 0 (not at all likely) and 10 (extremely likely) and, depending on their response, customers fall into one of three categories to establish an NPS score:

  • Promoters respond with a score of 9 or 10 and are typically loyal and enthusiastic customers.
  • Passives respond with a score of 7 or 8. They are satisfied with the service but not happy enough to be considered promoters.
  • Detractors respond with a score of 0 to 6. These are unhappy customers who are unlikely to work with the company again and may even discourage others from engaging with Caregiver.

The NPS is then calculated by percentage of promoters minus percentage of detractors times 100. A score above zero is positive, 50 is excellent, and Caregiver’s NPS score is currently 32.

As well, in the course of the phone interaction, if the caller hears anything that requires attention and follow-up, the caller will create a “Concern Alert”, for which Caregiver instituted a requirement for these alerts to be acted upon within 24-48 hours.

Concern Alerts

In addition to the calls Direct Opinions makes on Caregiver’s behalf, the company also developed a dashboard that Caregiver logs into to monitor survey results and Concern Alert actions.

“Our new survey system has brought to light a few issues – ‘Concern Alerts’ – but the good news is that we are able to act on them immediately,” said Mr. Sturges. “When we receive a Concern Alert, the Area Director of the region where the individual is located is notified, and they are tasked with immediately calling the guardian to rectify the situation.”

A few examples:

  • In San Antonio, a survey call revealed that a parent who used to see their son every week had not been able to get together for over a month. With the Concern Alert, the Area Director both arranged an outing within 48 hours, as well as ensured that this priority remained on the individual’s group home list of needs and wants.
  • In San Angelo, a guardian alerted the surveyor that they were concerned about their immobile individual spending too much time in bed. He used to have a recliner in the living room, which enabled him to get out of bed during the day and interact with others in the living room of his group home, but, at some point, the recliner disappeared. Caregiver quickly purchased a new recliner and trained the staff on moving the individual to and from the bed and recliner.
  • In Houston, a guardian conveyed that she didn’t feel like she was being communicated with in a timely manner. She was given the Area Director’s contact information, the entire team was trained on communication, and the guardian received a direct number she could use if she ever felt like she needed any updates on the individual’s care, medications, etc.
  • In Dallas, a guardian felt that a medical bill was outstanding. Caregiver ensured that payment was made that week, and that the guardian was in the loop about payment status.

Additionally, Area Directors are trained to review the Caregiver survey dashboard and connect with any “detractors” regardless of whether there was a specific concern alert.

“A score of 0 to 6 is a clear call for help even if there isn’t a specific concern mentioned,” said Mr. Sturges. “It’s obvious something isn’t right, and we need to address whatever it is immediately.”

Terri Willingham, Compliance and Quality Coordinator, agrees, and adds that having a neutral party ask questions can help reveal both positives and negatives more readily.

“Our survey program exemplifies that we treat each individual as a unique person with their own specific needs and goals,” said Ms. Willingham. “We are conscientious and truly want to know what their experience is like so that we can continue apace or make necessary corrections. Whereas a paper survey could take a year to come back to us, with continual surveying we can take immediate action.”

Key Learnings and Actions

As with the Dallas-area guardian concerned about timely bill payment, Caregiver learned that matters relating to money are highly correlated with their Net Promoter Score. In fact, negative feelings regarding Trust Fund performance can have an outsized impact on the company’s NPS.

Between the NPS responses and specific Concern Alerts, Caregiver realized that there was room for improvement in their Trust Department. First, they hired a representative payee and eligibility manager to manage the process, create more structure around the department, and improve the service level. Then, they invested in more training, processes and procedures, as well as cross-training between different functions to help their team see the larger picture.

“Once everyone understands their role more clearly within the entire ecosystem, job performance improves,” explained Mr. Sturges. “Tasks are completed more readily and more accurately now, such as correct payment flow.”

Caregiver also converted many of their regions from a paper-based system to a software called Resident Fund Management Service, which helps ensure Caregiver is a good steward of their individuals’ funds received from Social Security or their families. The individual has access to their weekly allowance, bills are paid, room and board agreements are satisfied, and guardians can trust that everything is handled appropriately and in a timely manner.

Conclusion

Caregiver has plans to continue to expand and evolve their survey program to ensure they reach every individual served in every region the company has a presence.

“It’s not easy to hear that someone is upset or that there’s room for improvement,” concluded Mark Lashley, CEO of Caregiver. “But this business isn’t about our comfort; we are here to ensure every individual in our care is receiving the best service possible to help them reach their respective goals and live their best lives. If we don’t ask questions, we won’t get the answers we need to serve those who trust us with their care. The data we collect, measure, and act upon is critical to our mission.”

 

 

ABOUT CAREGIVER, INC.

Caregiver, Inc., is a privately held company with 4200 employees within the headquarters support group and branded affiliate organizations in four states. The affiliates provide intermediate, home and community care services to over 3000 individuals who qualify as developmentally or intellectually disabled or are impacted by related conditions. Caregiver, Inc. was formed in 2015 and now includes these affiliates:  Unified Care Group, Southern Concepts; River Gardens; Daybreak Community Services Inc.; St. Giles Living Centers; Mosaic; DSA of Indiana; CG-HHC; All Care Services; T/R Residential; S&K of Canton, Ohio; and Omni Support Services of Tennessee. All have similar service offerings and strong reputations in their local communities. Caregiver services include supported home living, family protective services, case coordination, nursing services, respite services, day habilitation, psychology services, dental treatment, specialized therapies, adaptive aids, minor home modifications, and supported employment. Caregiver president and CEO is Mark Lashley. Company headquarters are at 4800 Overton Plaza, Suite 440, Fort Worth, Texas 76109. Phone is (800) 299-5161. They are on the web at cg-idd.com.

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Caregiver Inc. Completes Acquisition of Mosaic Operations in Texas

 

February 11, 2019

Transaction Expands Texas Footprint to Meet Care Needs of Individuals with Disabilities

Fort Worth, Texas – Caregiver Inc., the leading Texas provider of long-term care services and supports to people with intellectual and developmental disabilities, announced today it has closed on its acquisition of Mosaic operations in Texas, expanding the company’s presence in the state and strengthening its portfolio of providers.

“This acquisition means that Caregiver will serve an additional 500+ individuals in Texas with personalized services, compassion and respect,” said Caregiver President and Chief Executive Officer Mark Lashley. “More than 1 million individuals with disabilities rely on direct support professionals like those employed by Caregiver Inc., and the demand is growing rapidly.”

Since Caregiver’s inception in 2015, the private Fort Worth-based company has experienced rapid growth to meet individuals with disabilities’ needs for high-quality care. Caregiver’s origins date back to 1978. The purchase of Mosaic assets in Texas, which was announced Dec. 10, marks the 14th acquisition by Caregiver. With revenues reaching nearly $200 million in 2019, the private Fort Worth-based company sees opportunity to become a billion-dollar entity within seven years amid challenges in the industry.

Caregiver operates under the brands Daybreak, Southern Concepts, St. Giles Living Centers, and Unified Care Group in Texas. Dependent on the market, Mosaic services in Texas will now operate under one of these brands.

“Caregiver’s large presence in Texas, along with our expertise and investments in technology, mean we are able to expand services to more individuals and their families,” Lashley said.

About Caregiver Inc.

At Caregiver, we are guided by a mission to enable people with intellectual and developmental disabilities to lead their unique lives with dignity, independence, and inclusion. Respect for an individual’s abilities is the foundation of our work. We provide intermediate, home and community care services in innovative and loving environments to thousands of individuals through our affiliates in Texas, Tennessee, Indiana, and Ohio. They include Unified Care GroupSouthern ConceptsRiver GardensDaybreak Community Services Inc., St. Giles Living CentersDSA of IndianaHHC of Ohio, and Omni Support Services of Tennessee. Learn more about Caregiver at www.cg-idd.com or call (800) 299-5161.

Reporters may contact Leigh Strope, lstrope@bradfordpr.com or (202) 607-9876.

Caregiver Invests in Electronic Health Records, Achieves Company-Wide Insight and Efficiency

The IDD services company takes care to the next level through improved quality, real-time data, centralized dashboards, and more

(Fort Worth, TX) … Can technology improve care for some of society’s most vulnerable citizens? That’s what Fort Worth-based Caregiver, Inc. set out to find as the regional service provider for individuals with intellectual and developmental disabilities (IDD) began its migration from a paper health record system to an electronic health record system over a year ago.

While technology has become inseparable from healthcare services – the source of efficiency and repository of insights, all allowing providers to do so much more with less paperwork, searching and filing – Caregiver ensures technology benefits all aspects of its business, most importantly improving the lives of the individuals it serves.

First, some background: necessary record and data systems have historically been manual, paper-based, and time-consuming. Too often recordkeeping even became distracting, draining caregivers’ time away from the people they were meant to be helping. And since individuals with IDD are among the most vulnerable under care, with many needs and ongoing attention, the paperwork was never-ending.

Digitized information is both accurate and more comprehensive.Now, Caregiver electronically gathers information about each person, inputs and protects the data, and can securely access and assess information quickly to strengthen every aspect of the business. A few important benefits:

  • Documentation is high quality, understandable and reliable.
  • Caregivers can spend more time on care rather than paperwork.
  • What used to take a month or a quarter to find and review, Caregiver can now access nearly immediately.
  • Quick access to accurate info means identification of potential issues right away.
  • Fast assessments mean immediate and consistent responses rather than lagging or languishing resolution.
  • The company can monitor and improve upon numerous KPIs across every department.
  • Caregiver EHR and all data systems are accessed via fully-secured, HIPAA-compliant cloud hosted platforms.
  • All private information is protected using the highest security standards at all times.

Here’s a closer look at how Caregiver’s EHR is improving the lives of those they serve as well as those who work for the company, while also boosting the business.

“Our priority is quality and performance improvement, and with an optimized EHR, we always know how we’re delivering on our goals,” said Cameron Dasso, RN, Vice President of Technology for Caregiver. “When we provide care that is the highest quality with the most efficient delivery, everyone wins: the individuals and payers.”

Efficiency and Quality of Care, Increased Communication

With electronic health records, Caregiver’s teams can respond immediately to incidents or health issues before they escalate, which reduces emergency room and hospital visits. Trips to the ER or hospital can be stressful for anyone, but for the IDD population, they are particularly traumatic. When Caregiver can prevent these visits by acting proactively and quickly, the individual benefits greatly, and immense expenses are also avoided.

Caregiver’s nursing staff is saving time and improving quality of care. With the new EHR system, nurses have immediate notifications about changes or issues, as well as access to real-time data, which has improved nursing response times and allows for quality intervention from nurses. Previously, a nurse might review an incident on a paper chart after the fact, and a preventable situation escalated instead; this was challenging for the individuals, frustrating for staff, and often costly, as well. Real-time data that’s remotely accessible means that a nurse can be effective from afar; he or she can review and make sound decisions without needing to head in for an unnecessary visit, or, if needed, they can appropriately intervene for a more serious incident. Also, on-call nurses can see an individual’s entire chart in the system and make educated, real-time decisions versus losing precious time by needing to drive to a home in the middle of the night to look at a paper chart and make a decision in the middle of a crisis.

“Now, when something unexpected happens, we’re able to respond quickly, efficiently, and appropriately through real-time notification from the system,” said Dasso. “And as a situation happens, everything is documented in the EHR system, from what happened, to how we responded, to the outcomes. We have a system and a protocol to instantly notify the right person, and we have a much more consistent and quick response time to handle situations appropriately.”

This instant notification is one part of overall improved communications. Caregiver team members can communicate in real-time in a secure and efficient manner. The system allows staff to shorten response times while having effective means of communication such as secure messaging, video conferencing, telepsychiatry, and more.

Real-Time Data Meets Trending and Forecasting

With real-time data monitoring, rather than former monthly or quarterly reviews, Caregiver can act quickly, making necessary adjustments to an individual’s care. As well, the company can look ahead to the future to make quantitative predictions about an individual’s health or behavior along with business performance.

For instance, if an individual is prone to high blood sugar episodes, the company can both monitor the individual to intervene quickly in a crisis, as well as look at the body of data to review, analyze, and trend the patterns of specific health challenges.

“If we can prevent an illness or critical incident while improving our overall processes, we can produce better outcomes,” commented Dasso.

In addition to monitoring and forecasting incidences, illnesses, and basic vital signs to better manage care, Caregiver can also identify business-related trends. For instance, the company can identify trends around quality and consistency of documentation, utilization of services to better anticipate needs; employee performance, staffing, business performance, and financial performance, and more.

“As a business, the better we can predict how and when our services are needed, as well as who will be needed to deliver them and the associated cost, the nimbler and more effective we can be as a company,” said Dasso.

Business Intelligence, KPIs, and Quality Management

As care and work lives improve, so does the business. Centralized, timely data contributes to the bottom line.

Caregiver’s business intelligence suite of tools can measure results on an ongoing basis. Key performance indicators (KPIs) show Caregiver what’s really working and what’s not, rather than anecdotally assessing situations, staffing levels, and service needs.  Forecasts are another benefit, with carefully tracked conditions, demographics, service levels, need changes and trends, and medical factors helping map a forward path for future best practices and service models. Caregiver now has the ability to benchmark and monitor cross-departmental KPIs for a holistic company review.

Example KPIs:

  • labor and staffing
  • turnover and engagement
  • satisfaction and payroll metrics
  • EBITA
  • revenue
  • documentation quality and consistency
  • review of critical incidents and improvement of response
  • utilization of services

“With the EHR platform, we have accurate and quantitative data that allows us to better assess and measure quality and business performance in real time,” continued Dasso. “Paper reports are slow and can leave an incomplete picture. With quality, centralized, digital data, we can continue to improve and grow every day, delivering our best for the individual and the business.”

Caregiver’s business intelligence (BI) suite enables the company to compile cross-departmental dashboards and labor data along with service delivery data to measure productivity more accurately, predict overtime, and manage labor more efficiently.

“Through our system, we have a more efficient method of managing labor, reducing unnecessary overtime, and providing better visibility into staffing patterns,” said Dasso. “When you have efficient data entry and consumption, plus reporting, the company and the payers achieve overall cost savings. It’s an exciting time to be in such an important business of helping our individuals.”

ABOUT CAREGIVER, INC.

Caregiver, Inc., is a privately held company with 4200 employees within the headquarters support group and branded affiliate organizations in four states. The affiliates provide intermediate, home and community care services to over 3000 individuals who qualify as developmentally or intellectually disabled or are impacted by related conditions. Caregiver, Inc. was formed in 2015 and now includes these affiliates:  Unified Care Group, Southern Concepts; River Gardens; Daybreak Community Services Inc.; St. Giles Living Centers; Mosaic; DSA of Indiana; CG-HHC; All Care Services; T/R Residential; S&K of Canton, Ohio; and Omni Support Services of Tennessee. All have similar service offerings and strong reputations in their local communities. Caregiver services include supported home living, family protective services, case coordination, nursing services, respite services, day habilitation, psychology services, dental treatment, specialized therapies, adaptive aids, minor home modifications, and supported employment. Caregiver president and CEO is Mark Lashley. Company headquarters are at 4800 Overton Plaza, Suite 440, Fort Worth, Texas 76109. Phone is (800) 299-5161. They are on the web at cg-idd.com.

 

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Caregiver Inc. Set to Acquire Mosaic Operations in Texas to Meet the Needs of Individuals with Disabilities for High-Quality Care

FORT WORTH, Texas–Caregiver, Inc., Texas’ second-largest provider of long-term care services and supports to people with intellectual and developmental disabilities announced today it has entered into a purchase agreement to acquire Mosaic services in Texas. Since Caregiver’s inception in 2015, the private Fort Worth-based company has experienced rapid growth to meet individuals with disabilities’ needs for high-quality care. Caregiver’s origins date back to 1978. The acquisition will expand the company’s presence in Texas and strengthen its portfolio of providers.

“Caregiver’s expertise and investments in technology are solving inefficiencies often experienced by smaller companies. As a result, costs go down, the quality of care goes up, and we’re able to expand services to more individuals and their families,” said Mark Lashley, president and chief executive officer of Caregiver. “Our partnership with Mosaic means conscientious and hard-working team members will have the opportunity to provide personalized services with compassion and respect to even more Texans with disabilities.”

Caregiver operates 800 properties in Texas, Tennessee, Indiana, and Ohio and it employs 3,900 people. The purchase of Mosaic assets in Texas marks the 14th acquisition by Caregiver. With revenues reaching nearly $200 million in 2019, the company sees opportunity to become a billion dollar company within seven years amidst challenges in the industry. Mosaic, which operates in ten other states, says the transition of Texas services and operations to Caregiver is the right decision for the 600 individuals it serves in the Lone Star State and for those across its network. Linda Timmons, chief executive officer of Mosaic, said that tightened disability services funding across the nation has made it necessary to review the sustainability of all Mosaic services and locations. She said the 100-year-old organization continues to expand services to people with diverse needs in other states it serves.

“We believe that the unique challenges Mosaic faces to operate effectively in Texas can more easily be met by an organization like Caregiver, which has a larger and more widespread presence in the state,” Timmons said. “Additionally, we are letting people know they always have a choice of providers but that we recommend Caregiver and their affiliates upon their philosophy of service and available resources to support people.”

The transition to Caregiver, which operates under the brands Daybreak, Southern Concepts, St. Giles Living Centers, and Unified Care Group in Texas, will be completed by February 15, 2020. Mosaic services in Texas will be a part of Caregiver. Both companies assure employees and individuals they are partnering to make the transition as seamless as possible.

About Caregiver, Inc.

At Caregiver, we are guided by a mission to enable people with intellectual and developmental disabilities to lead their unique lives with dignity, independence, and inclusion. Respect for an individual’s abilities is the foundation of our work. We provide intermediate, home and community care services in innovative and loving environments to thousands of individuals through our affiliates in Texas, Tennessee, Indiana, and Ohio. They include Unified Care GroupSouthern ConceptsRiver GardensDaybreak Community Services Inc., St. Giles Living CentersDSA of IndianaHHC of Ohio, and Omni Support Services of Tennessee. Learn more about Caregiver at www.cg-idd.com or call (800) 299-5161.

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Caregiver’s Project Management Group Drives Operational Innovation, Sustains Quality, Saves Money while Developing Next-Generation IDD Services Leaders

(Fort Worth, TX…) Fort Worth-based Caregiver, Inc.’s steep growth trajectory during the past two years has been fueled by multi-million-dollar investments in people, processes, systems and technology, all demanding a myriad of operational changes.

To meet the challenges, Caregiver CEO Mark Lashley asked his executive team to design, formalize and launch a mechanism to support and sustain effective change management. The resulting mechanism is Caregiver’s Project Management Group (PMG).

PMG’s mission is to find innovative ways of helping operational changes happen seamlessly and effectively, while creating operational efficiencies. By creating operational efficiencies, Caregiver can reinvest those cost savings back to the individuals served. The company’s 4000 employees serve over 2800 adults with intellectual and developmental disabilities (IDD) in four states. To operate efficiently within a highly competitive environment, Caregiver must control budgets without compromising quality of care or safety.

“In an industry that’s under-resourced, we must be innovative and forward-thinking to be a leader in IDD services,” emphasizes PMG founding member Amanda Corrigan, left, President of Caregiver’s Texas Operations.

Corrigan and her PMG colleague Alex Sturges, Caregiver’s Vice President Operations Strategy, are driving operational innovation by departing from familiar norms. Working closely and collaboratively with Caregiver’s regional and area directors, PMG collaborates with front line leaders to understand current state of existing operations so they can identify opportunities and create a plan of action.

“On-site visits help make sure we understand existing practices and needs,” explained Sturges, right. “We want to be sure that the plan of action we develop will fit the individuals living in the homes and advance both safety and well-being.”

Once goals have been identified by each home, the team creates a plan of action and necessary processes to implement the plan and achieve objectives. The group’s first initiative aimed to help operators minimize administrative activities and spend more time caring for individuals. Called Caregiver Labor Management Platform™ (CLMP), the company designed its own proprietary, customized, industry-leading dashboard for tracking labor hours and scheduling. This tech tool minimizes administrative activities and maximizes time for caring for individuals, according to the company.

Operators receive hands-on direction in how to use the CLMP program. Through mentoring and step-by-step training, Sturges found staff had a greater willingness to get to know and use technology to replace antiquated paper systems that required printing, filing, retrieving, and refiling repeatedly.  CLMP is now active throughout Caregiver’s Texas and Tennessee group homes, yielding a six percent reduction in labor expense where implemented. Sturges and Corrigan also noted healthier work life environments for professional teams and elevated quality of life for individuals. PMG has validated annualized savings in Texas alone of around $3 million to date, according to Caregiver, which the company reinvested back into technology, fleet, and facilities. PMG visits in Ohio and Indiana will begin during the fourth quarter of 2019, anticipating success there, too.

“Group home leaders gain significant insights by quickly accessing data,” said Sturges. “Best practices soon spread from area to area, making teamwork proceed smoothly and comfortably. Training and mentoring increase financial and operational transparency and foster leadership development.”

Many provider organizations that serve people with IDD are experiencing an exodus of leaders due to retirement,   Corrigan added. She said that the IDD industry has had historically low growth and stagnant markets, with few systems in place to develop a next generation of leaders.

“PMG is changing that,” she stressed. “Departments share how they conduct their work and relate to one another. That yields successful implementation of changes and unleashes leadership potential.”

Lashley, left, concurs.

“PMG is a training ground, a great place from which to grow,” he said. “Amanda Corrigan, formerly Vice President for Operations, was recently promoted to President of Texas Operations.”

Through her work with PMG, Corrigan, whose background is not in IDD, gained an opportunity to understand each market in Texas and learn about challenges leaders are facing

Building, managing, and leveraging relationships based on trust, respect, and a mutual appreciation of each other’s value is fundamental to enabling the flow of value for the long-term,” she said.

Currently working on developing another dashboard to measure success against goals and to identify areas of opportunity, Caregiver’s Project Management Group encapsulates what the company is trying to accomplish across all service areas.

“We are successfully implementing operational innovations,” Corrigan concludes. “We focus our efforts and concentrate on those that will have the greatest impact on strategic goals. I am passionately committed to finding and exploiting opportunities for even greater operational innovation.”

ABOUT CAREGIVER, INC.

Caregiver, Inc., is a privately held company with 4000 employees within the headquarters support group in Fort Worth and branded affiliate organizations in four states. The affiliates provide intermediate, home and community care services to nearly 2800 individuals who qualify as developmentally or intellectually disabled or are impacted by related conditions. Caregiver, Inc. was formed in 2015 and now includes these affiliates: Unified Care GroupSouthern Concepts, River Gardens, Daybreak Community Services Inc., St. Giles Living Centers, DSA of Indiana, CG-HHC, All Care Services, T/R Residential, and Omni Support Services of Tennessee, and S&K in Ohio. All have similar service offerings and strong reputations in their local communities. Caregiver services include supported home living, family protective services, case coordination, nursing services, respite services, day habilitation, psychology services, dental treatment, specialized therapies, adaptive aids, minor home modifications, and supported employment. Caregiver president and CEO is Mark Lashley.

Company headquarters are located at 4800 Overton Plaza, Suite 440, in Fort Worth, Texas, 76109.
Phone is (800) 299-5161. They are on the web at
cg-idd.com.

 

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Beth Landry Named Caregiver, Inc.’s First Chief Operating Officer

(Fort Worth, TX…) Mark Lashley, President and CEO of Caregiver, Inc., a leading provider of services to adults with intellectual and developmental disabilities (IDD), has named Beth Landry Caregiver’s first Chief Operating Officer (COO). Landry will have operational oversight of each of Caregiver’s four markets: Texas, Tennessee, Ohio and Indiana. All state leaders will report directly to her.

“A Caregiver COO is a strong value add to the company,” said Lashley. “Beth Landry significantly strengthened Caregiver Central Region operations. I look forward to innovative growth across all markets under her leadership.”

Landry has been with Caregiver since January 2019 when she joined the company as Central Region Group President for Tennessee, Indiana and Ohio. According to Lashley, Landry successfully led the integrations of multiple acquisitions in Ohio, supported the Tennessee team through double-digit 2019 growth, strengthened operations, and led the Ohio team through implementation of new practice management technology, promoting efficiency and improving quality.

“I am so proud of the work our field teams have done to deliver high-quality services to such a vulnerable population,” said Landry. “It’s gratifying to expand services to a growing number of individuals and families.”

Her track record also includes success as Senior Vice President of Operations at Seniorlink, President of Harden Healthcare’s MBS Rehab, Vice President of Aegis Therapies, and Vice President of Gentiva Specialties and Rehab Without Walls, among others. Landry holds a Bachelor of Science in Kinesiology from the University of Colorado at Boulder and a Bachelor of Science in Physical Therapy from the University of Colorado Health Sciences Center in Denver. She and her husband, Tom, have a daughter, Laura, who graduated this spring with her Doctorate in Physical Therapy and is now practicing in an outpatient orthopedic setting, and a son, Tanner, an analyst with ORIX in Dallas.

Landry works in Caregiver’s Fort Worth corporate headquarters and lives in Fort Worth and Austin.

About Caregiver

Caregiver, Inc., is a privately held company with over 3500 employees within the headquarters support group and branded affiliates in four states. They provide a wide range of intermediate, home and community care services to nearly 2800 individuals who qualify as developmentally or intellectually disabled or are impacted by related conditions. Formed in 2015, Caregiver headquarters are at 4800 Overton Plaza, Suite 440, Fort Worth, Texas 76109; (800) 299-5161.
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Caregiver Expands Service Line to Offer Individuals with IDD Diagnoses and High Medical Needs Community-based Group Home Living

(Fort Worth, TX)…The most vulnerable Texas adults, those who have IDD diagnoses plus high medical needs and living in State Supported Living Centers (SSLC) or those in nursing home settings now have additional, alternative Medicaid-funded long term care settings available.

Caregiver, Inc., a Fort Worth-based company that provides intermediate, home and community care services to thousands of Texans who qualify as developmentally or intellectually disabled or are impacted by related conditions, has new options for Texans with both IDD and high medical needs who meet the criteria for leaving SSLCs, according to Amanda Corrigan, Caregiver’s President for Texas Operations.

Caregiver opened the first of two newly state-licensed group home Intermediate Care Facilities (ICFs) just south of Austin
in the San Marcos/New Braunfels area, with space for six individuals each.

A second, only five minutes away, will open soon.

“We have spent the last 18 months investing in and preparing two homes under the first two of only three new Texas licenses granted to operate ICF group homes,” explained Corrigan. “There is a great need for ways to serve individuals who meet criteria to move from SSLCs or nursing homes to a community setting. Working hand-in-hand with our SSLC partners, we developed community homes with the highest site and service standards and are thrilled to be able now to accept those referrals.”

During the last legislative session, funding was made available for up to 100 applicants. Only three licenses were released last year by the state. Caregiver received two, to provide care for up to 12 people.

It takes about a year to become approved as an ICF due to various renovations and inspections.

“There is an extensive leadup to readiness. Caregiver invested over $150,000 in the first home, with additional dollars committed to the second in final preparation now,” added Kathy Griffith, Caregiver’s Regional Director for South Texas.

Before opening, Caregiver extensively remodels each open-concept home, purchases specialized equipment, designs and structures wheelchair accessibility, and identifies and assigns ideal 24-hour Direct Service Providers (DSPs) and nursing staff, among other activities to prepare for new residents.

While formerly living in SSLC facilities, these first six individuals reached a level of ability for referral to transfer to a community group home, Griffith explains. There are hundreds of individuals in Texas with high medical needs who could be considered for a group home setting, but limited spaces are available.

“Caregiver’s new homes make it possible for careful attention to individuals’ medical needs while providing a measurable increase in quality of life,” explains Griffith. “Patients may have tracheostomies and require gastric tube feeding. They are at risk for extensive wound issues and pressure ulcers and at a high risk for aspiration. The Caregiver group home setting supports these needs and provides great peace of mind for an individual’s family or guardian.”

Caregiver’s group home open floor plan benefits the individuals, caregivers, and family members. Each home has a shower trolley, modified bathrooms, fully accessible lifts, and a weight scale for wheelchairs. Every employee in the group homes has been trained by SSLC staff, including former staff nurses, physical therapists, dieticians, and DSPs.

Underpinned by a staffing ratio of two professionals caring for each six individuals 24/7, care includes attention from a registered nurse who will float between two homes and an on-call physician who visits the home for routine services on a regular basis. Other health care professionals see group home residents via telemedicine or in their offices.

As well, group homes are often closer to families than are SSLC facilities.

“We must remember that these individuals have been in care of SSLC for a long time, many since before age five,” stresses Griffith. “Now, most are middle-aged and non-verbal. They require supports for bathing, repositioning, hygiene and all activities of daily living (ADLs). Experienced staff members can understand their likes and dislikes with no verbal cues.”

Caregiver’s team also plans community outings like shopping, going to the park, or perhaps a field trip to Morgan’s Wonderland in San Antonio, the world’s first ultra-accessible theme park. Since none of the individuals can propel their own wheelchairs, additional staff are required for outings, and a nurse may go along to do the G-tube feedings. Caregiver has backpacks to carry formula and continuous feeding pump equipment to hang the unit on the back of wheelchairs, allowing each individual mobility and continuity of care while enjoying activities outside of the home.

“It is a happy situation,” stresses Griffith. “Individuals blossom and open up.”

Concurrently, Caregiver also offers alternatives for non-high medical need individuals with IDD diagnoses living in nursing homes who want to come back into a community group home. For example, an individual with IDD formerly living in his family home may have had to move to a nursing home after losing one or both parents.

“An individual may use a wheelchair and need a hospital bed but may not need a nursing home level of care,” Griffith explains. “Without a small group setting available, a nursing facility might have been the only option. Now Caregiver’s nursing home diversion program can offer these individuals group home community living.”

Following evaluation by federally regulated Preadmission Screening and Resident Review (PASRR), the process is facilitated by a local intellectual and developmental disability authority (LIDDA). The State of Texas carefully monitors all Caregiver, Inc., group homes throughout the state.

“These are two shining examples of how Caregiver is developing and providing group home settings ideally suited to individuals’ unique needs,” Griffith stated. “Our Texas group homes offer environments that are closer to what these people enjoyed when living at home with their families.”

For more information about Caregiver’s group homes and other services, please call (800) 299-5161 or visit www.cg-idd.com.

 

 

ABOUT CAREGIVER, INC.

Caregiver, Inc., is a privately held company with over 3500 employees within the headquarters support group in Fort Worth and branded affiliate organizations in four states. The affiliates provide intermediate, home and community care services to nearly 2800 individuals who qualify as developmentally or intellectually disabled or are impacted by related conditions. Caregiver, Inc. was formed in 2015 and now includes these affiliates: Unified Care GroupSouthern Concepts, River Gardens, Daybreak Community Services Inc., St. Giles Living Centers, DSA of Indiana, CG-HHC, All Care Services, T/R Residential, and Omni Support Services of Tennessee, and S&K in Ohio. All have similar service offerings and strong reputations in their local communities. Caregiver services include supported home living, family protective services, case coordination, nursing services, respite services, day habilitation, psychology services, dental treatment, specialized therapies, adaptive aids, minor home modifications, and supported employment. Caregiver president and CEO is Mark Lashley. Company headquarters are at 4800 Overton Plaza, Suite 440 in Fort Worth, Texas 76109. Phone is (800) 299-5161. They are on the web at cg-idd.com.

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Caregiver Promotes Amanda Corrigan to President of Texas Operations

(Fort Worth, TX…) Mark Lashley, President and CEO of Caregiver, Inc., a leading provider of services to adults with intellectual and developmental disabilities (IDD), has announced that Amanda Corrigan has been promoted to President of Texas Operations for the company.

Corrigan will support Caregiver’s Regional Directors throughout the state of Texas and report directly to Lashley.

“Since joining Caregiver, Amanda has quickly made an impact improving the quality of our service delivery and placing strategic focus on core business processes and the financial performance of our Texas business,” said Lashley. “In just a short time, Amanda has proven herself to be a critical member of our team; she is a great leader, and in her new position, she will play a pivotal role as we continue to differentiate through strategies such as of employing technology for advanced and personalized care, partnering with state government as well as managed care organizations, and developing our leadership teams as we grow as an employer and provider of choice.”

Corrigan joined the company in February 2019 as Vice President of Operational Excellence and jointly led the internal Project Management Group. In her new role, she will provide operational oversight while supporting Texas leadership on Caregiver’s largest segment of the business.

Prior to joining Caregiver, Corrigan led teams in the skilled nursing industry. She previously served as the Senior Vice President of Operations for Paramount Healthcare, where she helped grow the company, improve quality and successfully develop her teams. Before Paramount, Corrigan held executive positions with several companies, including America’s Medical Home Team, Diversicare Healthcare Services and Cantex Continuing Care Network.

Corrigan is currently working toward a Master of Business Administration degree from Texas A&M Corpus Christi. She received a Bachelor of Science in Marketing from Louisiana Tech University and holds a Nursing Facility Administrator license from the Nursing Home Administration Program at Tarrant County College.

About Caregiver

Caregiver, Inc., is a privately held company with over 3500 employees within the headquarters support group and branded affiliates in four states. They provide a wide range of intermediate, home and community care services to nearly 2800 individuals who qualify as developmentally or intellectually disabled or are impacted by related conditions. Formed in 2015, Caregiver headquarters are at 4800 Overton Plaza, Suite 440, Fort Worth, Texas 76109; (800) 299-5161. Visit cg-idd.com.

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